Steps
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Getting Started—We start with a phone conversation regarding the work you want done. This allows our watchmaker to ask specific questions about your antique or vintage watch to be repaired, gain an understanding of the scope of work, and give you a better idea of what may be required to restore proper function to the piece in question. Of course there’s no charge.
☎️Contact our watch repair professional, Mark Smith at 206.434.6011 from 9A to 5P PST. In the case he can’t be reached the first time, please leave a message for him to return the call with your phone and time of day to call.
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Pack & Mail* Watch:
Seattle Watch Repair
P.O. Box 78373
Seattle, WA 98178
*Include estimate fee
Requesting an Estimate—If you decide after the initial contact that you wish us to provide you an estimate, send us your pocket or writs watch. After we receive your item we’ll carefully evaluate it and provide you with an estimate via email, indicating the work required to repair your watch. We will also assess how long it will take to complete the work, when it can be scheduled, and how much the repair is expected to cost. Our estimates are as detailed as we can make them so you’ll know exactly what work we’ll be performing. There is a charge for this service ($45.00—credited toward any repair you have us do) and requires that your watch be sent to us via mail.
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Approve Work-Order:
Repair approved.
Work is completed.
Approve A Watch Repair—After carefully considering the effort to repair your watch we’ll email you a detailed estimate giving you an opportunity to consider the proposed work. If you wish us to schedule your watch for repair respond to this email approving the work and associated cost. We’ll verify a start date and place your item in our repair queue.
If you decide not to have us repair your watch, we’ll immediately return it once your estimation fee has cleared our bank. We always return your antique and vintage watches with the same amount of insurance as when it was shipped to us.
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Submit Payment via Email
Receive and Enjoy Your Watch!
Paying for Watch Repair—After we’ve completed work on your watch we’ll notify you by email it is ready to ship. In the email you’ll find a link to our secure payment service hosted by PayPal. You do not need a PayPal account to use our system. Click on the link and enter your credit card information as requested on that page. Click on submit and your information will be encrypted and posted to our secure server. Once your payment has cleared our bank we’ll notify you by email that your item has been shipped. If for any reason you need additional information on your item let us know by phone or email immediately!